FAQ

Saying hi is the first step to building a relationship with your skin.

What if you could have a conversation with your skin? What would you say? Would you ask about its hopes, dreams, concerns? Not only do we encourage our clients to get acquainted with their skin–we want them to welcome it, embrace it, and care for it. Because getting to know your skin is getting to know yourself.

We’re not a spa, we’re a skincare studio. We got tired of stuffy spas and expensive memberships, so we set out to make quality skincare more accessible for everyone. Our mission is to provide customized treatments, expert advice and product recommendations to help you put your best face forward. We also design our studios with an open layout, so that you are free to chat with and learn from your esthetician, and leave feeling energized and refreshed. 

Hi, membership is a community of like-minded people focused on skin health & well-being. This is your backstage pass to customized treatments, expert advice, and the industry’s top clean skincare products.

As a member you will receive one 60 minute treatment included each month at a discounted price of $110 (you’ll save $50 on each month’s customized treatment!). Upgrade to a JetPeel for only $115 more. Members also receive $20 off all treatment boosters and 10% off all product purchases.

Learn more about our treatments here: Treatments

On average, skin cells turn over about every 28 days, so we recommend receiving a treatment at least once a month. This allows our estheticians to effectively address and treat your concerns.

We currently offer CryoTouch and Infusion Therapy. Ask your esthetician to determine which booster is best for you! 

Absolutely! Our estheticians are trained to safely and effectively treat the skin with products and modalities that are safe for pregnancy and nursing. When booking, be sure to note whether you are pregnant or nursing, and be sure to let your esthetician know at the start of your service. 

We advise waiting at least 4 weeks to book a treatment after receiving fillers, injectables, microneedling, laser, or other skin treatments.

Book a treatment here or contact your nearest studio directly.

We keep every client’s credit card on file in case of no-shows or late cancellations. Your card will not be charged until after your treatment. If you are a member or have a gift card, your credit card will only be charged for any remaining balance after your membership or gift card has been applied to your service.

Yes! We recommend contacting your nearest studio to book for larger groups.

We accept all major credit and debit cards.

Yes! We do not support testing on animals. Every brand we stock is cruelty-free and many are also Leaping Bunny certified.

Becoming a Virtual VIP is the first step to saying hi to your best skin! You’ll receive exclusive discounts on your favorite brands and products that aren’t available anywhere else for just $39 per month. Your $39 payment becomes an account credit that you can put towards your product purchases. 

More great news - these credits never expire! Just another reason to join & start saving on your favorites.

If you add a product to your cart that is eligible for a Virtual VIP discount, you will see the possible savings at the top of the cart! Easily click “Join Now” and the subscription will be added to your cart.

You can also sign up here.

Sign up for the Virtual VIP and receive your first 30 days for free! Take advantage of product discounts up to 20% off and more perks. After 30 days, you will automatically be charged $39 each month.

Yes, you can cancel your Virtual VIP at any time.

The VIP Rewards Program includes many additional perks such as: birthday gifts, $20 off The Better Facial, free shipping, and more. The more points you earn, the better the rewards! Check out more info here.

All orders placed before 1pm PST will ship same-day. Orders placed after 1pm PST will ship the following business day.

We currently only ship within the United States but we hope to offer international shipping soon!

 You will receive a tracking link via the email you used to place your order once it ships.

If your order is damaged or missing, please contact us at orders@hiskin.care.

Lightly used products are eligible for return 7 days after your order has been delivered for store credit. Unopened product is eligible for return and full refund 7 days after your order has been delivered.

For any changes to your order, please email us at orders@hiskin.care.

For all returns, please email orders@hiskin.care and we will provide you a shipping label for your return!

You can expect your refund, depending on your bank, 5-7 business days after we receive your return.