Privacy policy

Effective October 1, 2026

Hi skin LLC and its affiliates (“Hi, skin,” “we,” “us”) take the trust you place in us seriously. You share personal details with us, including information about your skin, and this policy explains what we collect, how we use it, who we share it with, and the choices you have.

This policy applies to our website at hiskin.care, including our online shop (the “Site”), your member account, our studios, the Hi skin Loyalty Program and Club91, and our emails and text messages. It does not cover third-party websites or apps we may link to.

1. Information We Collect

Information you give us:

• Contact and account details: name, email address, phone number, mailing, billing, and shipping addresses, birthday, and your account login, password, and preferences.
• Membership and booking details: your membership plan, appointments, and billing history.
• Purchase details: products you view, add to your cart, purchase, return, exchange, or cancel, in our studios or online.
• Payment information: card details are collected and processed by our payment processors. We do not store full card numbers.
• Skin and treatment information: intake and consultation answers, such as your skin concerns, skin type, sensitivities, relevant medications or conditions you choose to share, treatment notes, and your skin plan and progress.
• Photos: baseline and progress photos taken at your visits to track your results.
• Loyalty and referral activity: points earned and redeemed, referrals you make, and the contact details of friends you refer.
• Communications: messages, customer support requests, feedback, survey responses, product reviews, and social posts you tell us about.

Information collected automatically: when you use the Site, we and our service providers collect information such as your IP address, device and browser type, unique device identifiers, pages viewed, time spent on pages, and how you arrived at the Site. We use cookies and similar technologies such as pixels, tags, and scripts to do this, including cookies that keep the Site and your cart working, remember your settings, and keep your account secure. These also include Google Analytics, which helps us understand how the Site is used, and advertising pixels from Google, Meta (Facebook and Instagram), Pinterest, and X (Twitter), which help us show Hi, skin ads to people who have visited the Site.

Information from others: we may receive information from the members who refer you, from our service providers, from our referral platform, and from social media platforms when you tag or mention Hi, skin or use a social login or sharing feature on the Site.

2. How We Use Your Information

• To provide your facials, treatments, and skin plan, and to track your progress over time.
• To manage your membership, bookings, billing, and account.
• To process online orders, payments, shipping, returns, and exchanges.
• To run the Loyalty Program and Club91, including crediting points, processing rewards, and handling referrals.
• To send appointment reminders, order updates, account notices, and other service messages, and to answer your questions.
• To send marketing emails and texts when you have agreed to receive them, and to show you Hi, skin ads online.
• To improve our services, protocols, products, Site, and client experience.
• To prevent fraud, protect our clients and team, enforce our terms, and comply with the law.

3. Your Skin Information and Photos

We treat your skin and treatment information and your photos with extra care.

• We collect this information with your consent as part of your intake and consultation, and only what we need to care for you.
• We use it to provide and personalize your care and to show you your results.
• Access is limited to the team members who need it to care for you.
• We will not use your photos in marketing, social media, or advertising unless you give us separate written permission, which you can withdraw at any time.
• We do not sell this information, and we do not use it for targeted advertising.

4. How We Share Your Information

We do not sell your personal information. We share it only as described here:

• Service providers that help us run Hi, skin, under contracts that limit how they can use your information. These include our booking and client management system (Boulevard), our email and text messaging platform (Klaviyo), our loyalty and referral platform (Extole),  our website and online shop platform (Shopify), our analytics provider (Google Analytics), and providers that help with data storage and analysis, customer support, and order fulfillment and shipping.
• Advertising partners: Google, Meta, Pinterest, and X may collect information about your visits to the Site through their pixels and cookies so we can show you relevant Hi, skin ads on their platforms. We never share your skin information or photos with advertising partners.
• Referrals: if you were referred, we may let the member who referred you know that their referral qualified. We don’t share your visit details or skin information with them.
• Our affiliates: companies within the Hi, skin group, who use it only as described in this policy.
• Legal and safety reasons: when required by law or valid legal process, or to protect the rights, safety, or property of Hi, skin, our clients, or others.
• Business changes: if Hi, skin is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may transfer as part of that transaction, subject to this policy.
• With your permission in any other situation.

5. Our Online Shop and Shopify

Our Site and online shop are hosted by Shopify, which collects information about how you access and use the Site to provide and improve its services. Shopify may also use information from your interactions with our shop, other Shopify merchants, and Shopify itself to offer features such as faster checkout. Shopify is responsible for its own use of that information. To learn more, see the Shopify Consumer Privacy Policy, or visit the Shopify Privacy Portal to make a privacy request to Shopify.

6. Text Messages

If you opt in to texts from Hi, skin, we’ll send appointment reminders, account updates, and, if you’ve agreed, promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages.

7. Your Choices

• Marketing emails: click “unsubscribe” in any marketing email.
• Texts: reply STOP.
• Targeted ads: You can manage ad preferences in your Google, Meta, Pinterest, and X account settings, or through the Digital Advertising Alliance at optout.aboutads.info.
• Cookies and analytics: you can block or delete cookies in your browser settings, and opt out of Google Analytics with Google’s browser add-on. Some parts of the Site, like your cart and account, may not work properly without cookies. Apart from GPC, we don’t currently respond to browser “Do Not Track” signals.
• Account information: you can update your details in your member account or by contacting us.

Even if you opt out of marketing, we will still send messages about your appointments, orders, membership, and account.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

• know what personal information we have about you and get a copy of it, including in a portable format you can transfer elsewhere;
• correct information that is inaccurate;
• ask us to delete your information;
• opt out of targeted advertising or the sale of your information (we do not sell it); and
• appeal if we decline your request.

To make a request, email us at info@hiskin.care. We’ll need to verify your identity before we act on it, and we’ll respond within the time required by law. You may use an authorized agent to make a request for you; we’ll ask for proof that they have your permission. We won’t treat you differently for exercising these rights. Some information must be kept to meet legal, tax, or professional record-keeping requirements, and deleting your account information will end your Loyalty Program participation and forfeit your points.

If we decline your request, you can appeal by replying to our decision or emailing info@hiskin.care. If you’re not satisfied with the outcome of your appeal, you may contact your state attorney general.

9. How Long We Keep Your Information

We keep your information for as long as your membership or account is active, and afterward for as long as reasonably necessary to provide services, maintain treatment history, resolve disputes, enforce our agreements, and meet legal, tax, and record-keeping requirements.

10. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information, and we limit access to the people who need it. Our payment processors follow the Payment Card Industry Data Security Standard (PCI-DSS). No system is completely secure, so we can’t guarantee absolute security. If you think your account has been compromised, contact us right away.

Your information is stored and processed in the United States, and may be stored by our service providers outside the state where you live.

11. Children

Our Site and online accounts are intended for adults 18 and older. Clients ages 12 to 17 may receive services and be enrolled in a membership with the consent of a parent or legal guardian. The parent or guardian manages the account and membership, provides the client’s information, completes intake and consent forms on their behalf, and is responsible for the membership, including all billing. A parent or guardian can contact us to review, correct, or ask us to delete their child’s information, and we will not use a minor’s photos in marketing. We do not provide services to children under 12, we do not knowingly collect personal information online directly from children under 13, and we do not sell or share for targeted advertising the personal information of anyone under 16. If you believe a child has given us information without a parent’s consent, contact us and we will delete it.

12. Other Websites and Public Posts

The Site may link to websites and apps we don’t control, such as social media platforms. We aren’t responsible for their privacy practices, so please review their policies. Anything you post publicly, such as a review or a social media comment, can be seen and used by others.

13. Changes to This Policy

This policy replaces all previous Hi, skin privacy policies, including the policy dated July 3, 2018 and the online shop privacy policy dated September 22, 2026. We may update this policy from time to time. We’ll post the updated version on the Site with a new effective date, and if the changes are significant, we’ll let you know by email or on the Site.

14. Contact Us

Questions about this policy or your information? Reach us at:

Hi skin LLC

info@hiskin.care

840 Cherry Hill Ln. El Paso, TX 79912